Resolved! Old provider
Will virgin contact my old provider? There’s been no mention of them stating they will. In the meantime I haven’t officially cancelled my old providers account yet as they said virgin would do that?thanks
Forum Posts
Resolved! External cable point entry moved to allow construction work
Hi, I need to get my external cable point entry moved to allow for some construction work. Can you please let me know how I go about getting this organised.
Resolved! Cable cut by Thames Water
How do we get the Cable repaired by Virgin Media?Thames Water were called out to deal with a water supply leak. Their Contractors have cut through the Cable and will not continue with trying to deal with the leak until the cable is repaired or made s...
Broken Wire
Hi I need to order a new wire for the connection to my Internet box please the middle bit has snapped 
cable repull
hi had technician for snr failures on upstream level on Saturday 9 sep marked the path for new cable said he was going to call me Monday 11 sep no call received
Change router point at house
Hi everyone, I need someone to go to my house to change the router point from living room to my bedroom. how can I make an appointment for that please?many thanks Ronie
How to get an engineer???
New build house has virgin media box etc installed. Just needs engineer to connect a cable (duct already there) from less than 10 meters away across road. I have talked to about 10 different people on the phone and on the chat. All clueless. Neighbou...
Quick start kit not delivered
I ordered a quick start self set up kit and I have still not heard anything about my delivery after the best part of 2 weeks - the package did not turn up on the expected delivery date.I only have the two original emails which do not include an accou...
Relocate Virgin Media Router
Hi,Recently switched over from Sky to Virgin Media yesterday, managed to get 250/25 quite cheap and was very excited to install it yesterday but due to dead zones (I assume) I'm only able to get around 50-60 download upstairs in my room (tried wifi e...
Anyone know how to contact faults team - not the contact centre
Landline in GU15 2 has been out for 2 weeks and all I get is occasional text message to say engineer is on the way.
