Cannot log into http://192.168.0.1 to change password, red ligh on hub
I need to change password in wi fi settings but cannot sigh into http://192.168.0.1My Hub is showing a red light all the time. Could anyon help, thank you.
Forum Posts
Need Help with customer service/engineer call out
I recently attempted to get Virgin broadband/tv/phone in a black friday deal, everything was supposed to be installed on december 5th, when the engineer came out he told me a wire had to be replaced outside the property which i was ok with as these t...
Wifi Dropping
Hi allMy Wifi has been up and down all day today and yesterday. I ran a diognostic and got this:And logs are showing this error: 10-01-2024 14:50:22 information [**:**:**:**:**:**][WiFi] **:**:**:**:**:**: EAPOL failure <14>10-01-2024 14:50:21 inform...
Unable to find a residential address | Address available on the business page
I've just moved into a new property and have been frantically trying to get a broadband connection. After intensely and extensively reading through the forum, I was surprised to see my address listed as serviceable on the Virgin Media Business Page. ...
Renewing contract for Hub 5?
My contract is ending soon and I've seen offers online for a Hub5 1GB for £45. Is this offer also available for long term customers like myself who's contract is about to end?I currently have a Hub3 but because of issues I've been using my own router...
Resolved! Hub 5 missing power supply
Had a phone call to fix up new deal and was sent hub 5 without power supply why would it not be included is there a reason
Broadband order not fulfilled
I'd appreciate some assistance - I placed an order for a new service on the 18th Dec and selected 12 Jan to deliver my quick start pack. I have not received any further communication from Virgin or Yodel other than the Contract Info Sheet and Contrac...
Neighbour has internet but not our new built house- URGENT
Hi, We are moving to a newly built property and we need virgin media broadband.Virgin media broadband is available to our neighbour so I believe we could request it too. Can you please let me know how can we request it and what would be the timeline ...
Resolved! Pre install date delays. Disabled and virgin don't care
Hi peepsjust brought a new house on the basis than virgin can supply the address as I work from home due to my disability. Moved in on the date of 23rd of December as thats when install date was meant to be. Been told by some of customer service we ...
Resolved! Damaged Brown Box
Brown box outside house is damaged. The cover has been ripped off. Internet can be intermittent. How do we book someone to come out and fix this ?
