Resolved! Upgrade to service
I was persuaded to upgrade my service yesterday and received confirmation within minutes however it has been 15 hours since and my package is still the same and hasn’t been updated.
Forum Posts
Do I need to dig up my driveway?
Hi guysIs it possible to find onto if I need my driveway dug up in order to install VM internet and tv services in a 4yr old development house? I am currently a sky fibre and tv customer. Many thanks
2 broadband accounts
Hi,I have 2 broadband accounts under 2 addresses, how do I get both accounts under one login on the Virgin media app?
What is this wire?
So our puppy chewed this wire a few months ago, the internet still works but slowly and half the channels also don't work on our virgin media box mainly BBC channels guessing it's due to the damaged wire, can anyone tell me in simple English what the...
Delayed home move for 84 days
Been delayed for 84 days, dongle was promised then cancelled then all of a sudden no one knows how to send a dongle. virgin media is the only provider over 70Mbps in my area. Am i doomed?
Setting up the hub 4
I have received my hub 4 today and have finally managed to set it up and called the virgin media activation line but it has been hours since then and still no internet connection
Virgin Media installed in area in Q4 of 2022, but not available to sign up to
Hi Last year, we had a letter drop saying that Virgin Media would be coming to our area, and they dug up the paths, laid some fibre, and then replaced some telephone poles in the last few months of 2022, but whenever I check the website it just says ...
New customer
Recently moved home and trying to get Virgin media at new address, it lets me create account and choose services etc but it also says there is a current Virgin account at the address… and they won’t let me open a new account. Any tips? All other prov...
Did not receive broadband hub
Hello, I made an order for a broadband package on the 8th January, and was due to receive the hub today.However, I have not received it, and also there was a lack of communication on what is going on. I got emails with the pre-contract documents and ...
Connect app
Virgin media connect app won't connect to my hub 3 installed the app several times now and re,booted my hub and checked connections also several times. I have seen seveal people who have had this issue also but seems nothing gets done by virgin tech...
