Virgin not available at my address despite cable run

[tomdavis90]

The virgin media website says virgin is not available at my address, my house has two front doors, the front door that has the address has no cable run however the other front door the virgin cable run is right outside, can someone contact me to add my address to your system? 

many thanks

[VM-Jon]

Hi @tomdavis90 

Thank you for reaching out to us here, to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon