Forum Discussion

Nathansmith88's avatar
Nathansmith88
Joining in
2 years ago

No availability

So I wanna join virgin because I’m sick and tired of these Openreach lines and internet is awful beyond belief and no matter what I do if I change company all the same due to open reach cables and all internet is bad now I go to try join online even rang up and they say it’s not available at my address I’m in a block of flats where it’s available for half of them I got told to submit my interest for it online, which I done a year ago so none one interested surely there is a way I can get internet while others in my block of flats can 

8 Replies

  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Nathansmith88 

    Welcome to our community forums and thank you for your first post.

    Sorry to hear you have been looking forward to getting our service for almost a year but you have had no confirmation of serviceability at your property. To best look into this, I am sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. I'll be in touch soon
    Thanks,

    • Nathansmith88's avatar
      Nathansmith88
      Joining in
      2 years ago

      I had a email a week ago telling me I would hear back within 7 days still nothing I have sent another email to a email address provided but the email sent to me with my reference number and also heard nothing back from that 

      • Carley_S's avatar
        Carley_S
        Icon for Forum Team rankForum Team
        2 years ago

        Hi Nathansmith88 

        Sorry to hear you've not heard back from the team yet regarding your serviceability. 

        I can assure you the team will be in touch to discuss further. Alternatively, if you haven't already, the new sales team also might be able to assist on 0800 183 1234. 

  • Ewan1977's avatar
    Ewan1977
    Tuning in
    2 years ago

    Hi Nathan I have just read your messages and strongly advise that you don't join Virgin Media!  The service is absolutely terrible and no one helps you if you have any problems!  I can see from your previous message that you have still not received replies to your emails from them.  This is all part of the normal service and would only get worse if you joined!