TNT No longer available.

Just come in to watch the Ipswich v Liverpool match on TNT, and see that I no longer have access to it, it is included in my package (MAXIT TV) and I haven’t received any emails to ask me to confirm the TNT package. Tried to phone up and to discuss the situation only to be passed around the options and been sent a link. I had TNT a few weeks back but haven’t watched it due to the olympics. Can someone help. 
Thanks

Jeff