Forum Discussion

rn98's avatar
rn98
Tuning in
2 months ago
Solved

Tnt no longer in renewed contract

Hi

I renewed my package in and was told if I renewed everything would remain the same and I wouldn't lose any channels but I have lost TNT sports. I always enjoy using this channel this time of year to watch the cycling so was extremely disappointed to see I no longer have this especially as I was told in January my package would remain the same. I would like to have this channel added as promised tnt would still be included in my renewal cost.

  • Steven_L's avatar
    Steven_L
    2 months ago

    Hello rn98,

    Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your package at the moment. 

    I'd be happy to take a further look into this for you however I would need to confirm a few details via private message, please look out for my message and we can get started.
    Kind Regards,
    Steven_L

4 Replies

  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    2 months ago

    Another case of CS misinformation. When Warner took over the former BT Sports channels, the new agreement with VM no longer allowed bundling with other channels. Hence they became Premium channels in the same way as the Sky Sports channels are.

    When the agreements changed last year, VM did offer some heavy users of the channels a “tide over” deal to keep the channels for their next contract renewal period.

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    2 months ago

    TNT Sports can be added to any Virgin Media TV package for £18 per month.

  • Mr_K's avatar
    Mr_K
    Knows their stuff
    2 months ago

    How does that help the OP ,who was lied to?

    Raise a complaint OP:-   https://www.virginmedia.com/help/complaints#9954e263-bf20-4edc-8812-0454d71efacd

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    2 months ago

    Hello rn98,

    Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your package at the moment. 

    I'd be happy to take a further look into this for you however I would need to confirm a few details via private message, please look out for my message and we can get started.
    Kind Regards,
    Steven_L