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How do i complain about an engineer?

Chrisgad
Joining in

An engineer visited my home today to move router and tivo box. He did not have the 'staples' to move the cables across the room, but said that he was going to report it to virgin as the homeowner being undecided about the box location rather than a lack of equipment.

He stated that someone else will come the following week. 

How do I complain about this as it stikes me as very odd that he did not have this basic equipment and I have not recieved a confirmation that someone will come next week.

2 REPLIES 2

jka94036
Superfast

It is my feeling that the techs are under a lot of pressure these days and seem to be far more worried about getting negative reviews,

The tech I had this week seemed far more interested in persuading me to give 9* or 10* on a review, bit of a sad situation really.

One of the forum team will pick up your post in a few days 

Martin_N
Forum Team
Forum Team

Hi Chrisgad,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about how the visit went. 

The engineer should have had the equipment needed. 

I will private message you now to confirm details for the account so we can see what has happened. 

^Martin