Hi,Have red light light since this afternoon.Was trying to change hub from router to Modem.Hub has been in same place out of the light for a number of years so overheating isn’t the issue.Have tried all the usual things to make it work: reset, unplu...
My Internet for the past 2 weeks keeps loosing signal. It says their is an issue in my area then says their is nothing wrong with my connection.
Trying to set up but no virgin wall socket, there is a telewest broadband socket which fits the wire but all I'm getting is a green flashing light so I don't think it's working.Tried to make an appointment for a technician but after pressing confirm ...
HiI need a replacement cable.Harry
Hi all,After many years of avoiding Virgin (I don't have strong reasons), I have decided to try Virgin services.I have signed up for broadband 250 and expect a fibre connection to be set up soon. Strangely enough, the box has been connected to my ho...
Is it okay to install the Hub 3.0 on it's side? I need to locate it on a shelf and it won't fit stood up. Any issues if I lay it on its side?Rob
My think broadband over the last few days has become very erratic.I had a look at the modem info and got the following info.I have RG11 cable that feeds direct from the exchange to the modem, and everything has been really good. My only concern is th...
Hi,just a query about what compensation I can expect if I cancel due to the installation delays? Obviously it states that the compensation if paid in bill credit but if I cancel what would I be entitled to?cheers,chris
1 month in, IT can't sort out being able to set up an account, WiFi coverage is poor, having to look at a mesh system to cover the back part of the house. Download speed is excellent but can only use it in the hall or living room.Should have gone wit...
I am not a Virgin customer but have a box and very large unsightly cabling going across my garden how do I get both removed?
