Twin cable that goes into the house question

[roodles]

Virgin media was already installed when we moved in, so we took the old hub with us and just installed it when we moved in.

We've been having intermittent issues recently (which I have a separate thread on), which sent me off looking at all the connections.

TLDR; Where the twin cable enters the box on the house, one of the two wires is cut, and only one enters the house. Is this normal?

I know nothing, I'm just trying to rule out "obvious" things!

Cheers

[goslow]

In past installations, VM used to run a coax cable bonded alongside a telephone cable to form a single 'shotgun' style cable.

The telephone cable is no longer used where VM provides the landline via the VM hub.

Is that what you are referring to?

[roodles]

Perhaps!

It looks like black twin core up to the grey box on the wall - and then one of the two is just cut

I have never had telephony service, but the previous owner may have.

Is the broadband just a single cable then?

Thanks

Rob

[goslow · Accepted solution]

Broadband is via a single coax cable for many VM installations. The phone wire alongside in a shotgun cable is slightly thinner in diameter and the internal cores of the phone cable are often colour combinations of blue, green, white and orange

Here's an image with just the coax cable in and a connector to join to the internal wiring.

https://community.virginmedia.com/t5/QuickStart-set-up-and/Outside-Box-Missing-cover/td-p/5311615

Here's an image with the brown twin cable coming in and the black twin cable going inside

https://community.virginmedia.com/t5/QuickStart-set-up-and/Outside-box-cover-missing/td-p/5082022

The old phone wires are the coloured ones joined with the plastic connectors

[roodles]

You've described what I am seeing - thank you.

That's another obvious thing ticked off my list!