Hey Sheilaward1919, thank you for reaching out and I am sorry you mum has a missing omnibox box.
I would like to look into this for you, I am going to send you a PM, please do look out for the purple envelope. Thanks
Matt - Forum Team
New around here?
Team, I have exactly the same problem, and No luck getting a resolution after having contacted customer care team on three different occasions. Since cables are open to the elements I'm worried about interruption to the broadband service. Please help. Pictures attached. hanks & Regards, Upul . T
Welcome to the Community Forums and thanks for the post.
Sorry to see your omnibox is in this state, I can certainly look at getting a technician sent out for you, in order for me to do so I will need to confirm some information from you in a quick private message, if you have used our private message feature before you can access this via the envelope at the top of your screen.