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Self install kit not arrived

DannyDawson
Tuning in

2 weeks ago

Hello,

My self install kit was supposed to be arriving on 13/04/2024 and I'm yet to receive it and wanted an update if possible.

I wasn't provided with an account or area number either.

I am aware that post can be delayed and stuff but I'm getting a little desperate for it now.

Thanks for reading,

DAN.

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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

2 weeks ago

Hi Dan,

It can take a day or two for a member of the forum team to pick up your post.

You could try calling the pre-installs team on 0800 052 1734

They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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VM-Jon
Forum Team
Forum Team

2 weeks ago

Hi @DannyDawson 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received   your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

Thank you

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more


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