cancel
Showing results for 
Search instead for 
Did you mean: 

Router not delivered!!

EliFer
Joining in

Hello, 

A friend has purchased a router for a self installation. Delivery date was set on the 10th of April, but nothing has arrived. 

This is incredibly frustrating as he works from home. 

 

Please advice. 

 

Thanks

4 REPLIES 4

Client62
Alessandro Volta

Is there tracking info to show a package was dispatched ?

I suspect he works from home via BT Internet or similar,
do not cancel that until the VM service has been installed and working for a few weeks to a month.

Nothing, he just has an order reference and after that radio silence. 

He tried to call the pre installation and delivery team, no response. 

He uses his own phone as hotspot, but the order has been 10 days ago, which is a bit ridiculous. 

Client62
Alessandro Volta

Experience suggest make no assumptions about the lead time to go live.  
A snag with the cable can result in significant delays.

Hey there @EliFer Thanks for reaching out to us on the Virgin Media forums. 👋🏼

I'm so sorry to hear about the issues with the router not being delivered. 😢
Are you able to confirm which hub it is you have been offered by the team?

Let us know and we can go on from there.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs