Returning Equipment Issue

[BluesFanUK]

Not sure where to post this or who to even contact, Virgin Media make it impossible to actually speak to someone, I gave up waiting 45 minutes on the live chat and every time I call i'm always told the line is busier than usual. I can't reply to any emails either as they're all noreply.

I had a replacement Hub 4 sent out to me and was told to return the old one using the collection+ instructions. I did that through Yodel on 26th November, but I got an email the other day reminding me to return the equipment. On the tracker it still says in transit. How do I convey this back to Virgin Media?

[Sabrina_B]

Hi @BluesFanUK 👋.

Thanks for reaching back out to us. Apologies for the issues that you have in returning equipment. We can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina