Engineer booked but not showing on my account

[Daydreamer-3]

Hi struggling to get through on phone, can anyone help received new equipment issue with setting up so rang to arrange engineer call but due to bad line could not hear time.  Haven't received confirmation of appointment so tried to check on my virgin account which is saying no appointments booked.  Any suggestions how to check this

[Ashleigh_C]

Hi there @Daydreamer-3 

Thank you so much for your post and welcome back to the forums, it's great to have you back with us.

I'm so sorry to hear that you've faced this issue booking an engineer. I'll be happy to take a closer look with you via a private message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.