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New Hub 5 Sent - No Power Plug With it

Mejjo203
Joining in

on ‎08-12-2023 14:27

Hi

I have a hub 4 and due to some issues they agreed to send me a hub 5.

It finally arrived but during setting it up i encountered a problem. They sent no power supply plug with it and the plug for the hub 4 is too large to fit the hub 5. I have tried calling and contacting on what's app but i have had no help so i thought i would reach out here.

 

Thank you.

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2 REPLIES 2

Adduxi
Very Insightful Person
Very Insightful Person

on ‎08-12-2023 16:05

You are not the first with this problem, and I'm sure not the last.

However, if you wait here a day or two a VM Mod will pick this up and discuss with you.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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Lee_R
Forum Team
Forum Team

on ‎09-12-2023 13:06

Hi @Mejjo203 thanks for posting and welcome back to our community.

Sorry to hear you've not received a power supply for your hub 5.  I would love to help you to resolve this. I am going to send you a private message. Please keep any eye on your inbox in the top right of the screen.

Regards

Lee_R

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