QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

One off cost

Hello All,I am new joiner for VM broadband. After purchasing my package plan, i got an email with contract details email and found this email body which is quite confusing me.Your first bill will also include CR £50.00for one-off costs such as instal...

Quickstart

Our quickstart is being delivered on Tuesday and this is our Virgin Media Wall socket in our new home. Will this be compatible? Or will we need an engineer? Thanks! 

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Help... installation delayed again

So an update: my installation date has been moved for the 4th time.1st installation date: 6th july2nd installation date: 19th july3rd installation date: 29th july4th installation date: 9th august5th installation date: 19th augustAs i've been without ...

Nwood96 by Joining in
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  • 3 replies
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Resolved! Getting VM in Flat?

I've recently moved into a block of 4 flats. The same postcode covers all 4 flats and according VM availability checker, VM is available here.There does not appear to be a VM box installed, only one connected to a SKY dish.The standard BB is not very...

Nezza42 by Joining in
  • 346 Views
  • 3 replies
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Resolved! Virgin for Business broadband and VOIP

We have been let down by BT trying to install VOIP system for our NHS clinic, unfortunately my manager didn't realise the people flogging the package are BT affiliates and it's just been let down after let down. Max speed we get on VDSL is approx 62 ...

mda99das by Up to speed
  • 626 Views
  • 6 replies
  • 0 kudos

QuickStart not delivered

My quickstart package was supposed to be delivered but have not received it. I also am unable to track it since I don't have an account because I was never emailed my account number and location reference. Since I won't be in my house till next week ...

jas_444 by Joining in
  • 169 Views
  • 1 replies
  • 0 kudos

Half year installation delay

Dear Sir/Madam,We have been with Virgin Media for over ten years and moved house on the 5th of January. The original installation date was the 6th of January, however, the installation has been delayed repeatedly for over half a year now. There are m...

mm8 by Tuning in
  • 338 Views
  • 4 replies
  • 0 kudos

No Virgin media wall socket

I have just moved into a flat and was given the option to do a quick setup on a new broadband package so selected this option. I assumed this would mean I have everything I would need however, I do not have the virgin media wall socket needed in my f...