Hi A Tech was supposed to turn up yesterday to sort my virgin phone line out also put TV up stairs and check all my equipment and the out side wiring. No One turned up?I am not happy at all, because I need it all done ASAP. The appointment was booked...
Hello, we moved into a new property on the second of October. I was told from day one of the move we would have internet. It's now been over six weeks virgin media said we need a cable pull we have had numerous people come out and zero work has been ...
Hello,This is to document my experience on a new install.I have a new build and asked VM to put a cable to my house from the cabinet.Engineer came on 24/07 just for a first visit to look around.I told him there is a black box with a hole in the wall ...
I noticed a while ago an unknown Samsung device showing as connected on 2.4G at a very low speed on my hub 5 so I changed the Wi-Fi password and it's still connected, every other device disconnected, how can this unknown device still be connected aft...
Hi, so I moved into a new flat and the landlord has told us that virgin media is installed in the building however my flat cannot get it set up despite the rest having no problem. I am the first tenant in the flat since it was converted so isn’t an i...
How do I contact someone to report missing brown covers on the virgin cable. Wires are all exposed, wires running up the walls are loose. I am concerned that people are walking by my pull them cause trip hazard and some of the wires are at children h...
New build property not listed on Virgin system but neighbours are??
As of 21:30. Service status showing no issues. Cant raise any support on this. Anyone else? [MOD EDIT: multiple threads merged. Outage - F011065480]
Hello! I had Virgin TV/Fibre broadband installed last week but unfortunately I’m not happy with the set up as it’s left a mass of wires and boxes in the corner of our dining room and the hub isn’t in the best position. I’ve marked the internal Virgin...
Good evening…after a bit of advice from anyone who has experienced than before…Had VM installed 8 days ago but has never worked. VM just don’t appear interested in getting it resolved. “Yellow light on router? Yes we know of that problem but can’t ...
