Recycle or Return

[patmob]

Another Recycle/Return question

I've recently left Virgin and was sent an email when the disconnection process started regarding what I should do with my old equipment, I had three lots of Virgin equipment laying around (Hub 3, Netgear Super hub and Samsung Tivobox 500gb)

As per the email only the Hub 3 needed returning so I recycled the old Netgear Superhub and Samsung Tivobox 500gb and kept the Hub 3 to return 

I've just received an email stating I now need to return all three can !! can someone clarify please

Item Type Item Description Serial Number

Broadband Router	Arris Hub 3
Broadband Router	Netgear Super Hub
Set Top Box	Samsung TiVo box 500GB

[Client62]

VM has serious form for repeatedly telling customer to recycle kit
only weeks or months later to levy a fee when it can not be returned.

There is no way I'd recycle or dispose of a VM Hub or other VM issued kit for fear this sting.

[David_Bn]

Thanks for reaching out to us @patmob, and a very warm welcome to our Community Forums!

Sorry to hear of the issues faced with the request of returning the equipment stated.

Anything below a V6 set top box or Hub 3.0 would usually not be required to be returned.

Check out the envelope in the top right hand corner for a private message from me, and I'd be happy to take a closer look into this for you

Thanks,

David_Bn