Engineer came to install but no external cable.
Seems an ongoing issue.
Been waiting several weeks already. Engineer came today to install our equipment, but went away because the external cable had not been done. Apparently its called a Pre-Install. Nothing can happen until this is done the engineer informed me. Just went away and left me to it! As far as customer services are concerned is that the install has been completed, however, they just don't seem to grasp the actuality or how to resolve it. Their records say its been done. Spent 2 hours on the phone explaining the issue to multiple Virgin personnel, each time having to explain the problem from the start to each person. Told once that it was me that needed to talk to their contractor to get info. Shocking! Cutoff twice! No further forward and no-one talking any sense. This isn't rocket science, just want service.