Re-location of Wall Socket

[MeerkatMadness]

Hi VM,

We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). We would like this to be re-located please into our living room on ground floor. Could a VM engineer be booked in please to re-locate the wall socket?

Kind regards,

Robert

[John_GS]

Hi @PolarBearFur 

Thanks for posting and welcome to the community.

I'll send you a PM now to assist further.

[jetmanchandi]

Hi, we were hoping to have our plug relocated to one of the middle rooms on the first floor or the attic(2nd floor) for better signal. Is that something we could arrange for an engineer to come out?

[edbeechfield]

Good evening, we're getting renovations done which means the socket will need moving (due to new skirting boards etc). Please could we arrange for a technician to carry out this work? Many thanks, Ed

[Qprleo]

Hi I’d also like for my socket to be moved please could someone contact me to book an appointment. Thanks 

[Robert_P]

Hello edbeechfield

Thanks for posting in regards to moving your socket, we're happy to assist via the forums and welcome to the community.

As this is classed as a non fault call out it would be chargeable at £25 for the visit applied to the next bill, if you're happy with this let us know and we can send you a private message to get some more details.

[Robert_P]

Hello Qpreleo

Again, thanks for taking the time to raise your query around relocating of a socket, we're happy to help via the forums.

As mentioned in the last post, this would be a chargeable call out as it is classed as a non fault visit. The charge would be £25 applied to the next bill. If you would like us to assist with this, let us know and we can send you a Private message 👍

[Qprleo]

Yes please can we go ahead to arrange a day 

[Kath_P]

Thanks for confirming that for us Qprleo. 

As mentioned above, this is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

I've sent you a direct message to allow us to do this with you in a private space. If you're using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you're on a mobile/tablet device then instead, click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,