Virgin engineers cut my cable during neighbours installation

[tomg3]

Virgin engineers cut my cable during neighbours installation on Thursday 5th Dec. An engineer came to me on Friday 5th but said he wasn't able to repair it and would book another engineer to come to fix it that same afternoon. Nobody showed up. Now being told I need to wait until the 23rd December, during which time I have no service. 

[Cardiffman282]

Make sure you register for a total loss of service re automatic compensation. 

[carl_pearce]

https://www.virginmedia.com/help/billing-and-payments/automatic-compensation

[tomg3]

Another engineer came on Friday 6th and put these tags on the cables. He then told me that he had booked another engineer to come out that same day to repair this. As you can see he has put tags presumably to help the next engineer to fix the cable. 

[tomg3]

Virgin are now telling me that I need to wait until the 23rd December for this damage to be repaired

[-tony-]

i can see one end of the cable has a crimped F connector on it - wwhat does the other end look like - has the tech put a connector on that - if so what gap is there between them when you put them together - if they touch thene its just a matter of a barrel connector a if there is a gap then there are other bits that will get you up and running - the tech makes no sense - he has parts on his van tha could get you up and running - might not looke very neat but what the hell it would work

[tomg3]

Hi, thanks for the comment. Here are more pictures of the two ends. One of these I can see goes directly into my flat where my router is. (Left image). The other one goes down into a metal casing on the corner of the building, down into the ground with a load of other cables. (Right image). The both say 'Cabelcon 4.9'. LH cable (from my flat) says on the yellow tag 'please fit omni and reconnect here'. The yellow tag on the RH cable (into ground) says 'pull on this for new drop'. So these just need to be reconnected? Please if someone can help me understand what is going on here.
 

[-tony-]

cannot see picteres until they are approved but from your description its unclear what they have done and exactly what the description on the cable marked  "pull on this for new drop" means - so am guessing a bit - you dont say how close the 2 ends come together but if they are close then get one of these and join them

https://www.ebay.co.uk/itm/183829316019

if they are a distance apart then you will need to try a bit of 'make it up as you go' - so

the above fitting or 2 and 

https://www.ebay.co.uk/itm/282077526694

assuming the cable marked to the drop is good then that should work

those are just examples from ebay - B & Q may sell them - they certainly sell the 1st one

[jpeg1]

Yes, it looks very like the cable is to be used to pull a new one back to your house. That would explain the long wait, as the local VM subcontractors will have been booked to do that work.  In that case the Dec 23 date will be a nominal holding date and not to be relied on.

If you can join the two ends and that works it would be ideal. But there are two cables on the  left. If the cut end left hanging is the live feed then joining the connectors isn't going to work.

[tomg3]

Thanks for the comment. The cut cable you refer to in the left image goes up to a different flat in the building, so presumably is just totally redundant. The one with the connector goes to my flat and was presumably connected until Thursday when my service went down. What does it mean to 'pull a new cable' in? The cable on the right goes into the ground and the engineer has put a connector on and tagged it 'pull on this for new drop'. Why would he have put a connector on it if it isn't a working cable? And if it is a working cable, why didn't he just join them together? (They can reach together and touch easily)