Forum Discussion
Yes, it looks very like the cable is to be used to pull a new one back to your house. That would explain the long wait, as the local VM subcontractors will have been booked to do that work. In that case the Dec 23 date will be a nominal holding date and not to be relied on.
If you can join the two ends and that works it would be ideal. But there are two cables on the left. If the cut end left hanging is the live feed then joining the connectors isn't going to work.
- tomg33 months agoJoining in
Thanks for the comment. The cut cable you refer to in the left image goes up to a different flat in the building, so presumably is just totally redundant. The one with the connector goes to my flat and was presumably connected until Thursday when my service went down. What does it mean to 'pull a new cable' in? The cable on the right goes into the ground and the engineer has put a connector on and tagged it 'pull on this for new drop'. Why would he have put a connector on it if it isn't a working cable? And if it is a working cable, why didn't he just join them together? (They can reach together and touch easily)
- -tony-3 months agoAlessandro Volta
good questions that no one here including VM staff cannot answer - buy a connector and join them up - costa a £1 or there abouts and it might do all you want - long term it needs an omni box which is what the tech has said - they are usually fitted by contractors
to pull a new cable means just that - a new cable from the street cabinet to your omnibox - thats the ideal solution but if its with outside contractors it could be days weeks or months - the date you have as said above is a holding date - no guarantee they will come on that date
the puzzle [to me] is why they cut a good connection that was working to connect a new customer - its not unknown for tem to piggy back onto an existing cable - you and the new customer dont need a unique cable bck to the cabinet although thats the usual method
so as said go spend a £1 or so at your local B & Q and see what happens - if it works you are there until they finally turn up - wrap it in waterproof tape and [hopefully] you will be running and fine
- -tony-3 months agoAlessandro Volta
cannot edit post above - if you can get power to the area you could test the cable coming from the ground - connect your hub to that cable - power it up and see what happens - if it powers up and connects then the £1 connector will sort things
- Kath_P2 months agoForum Team
Hi tomg3,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear there has been some issues after an engineer accidentally cut your cable. Checking things this end, we can see the team have been in touch and everything is back up and running for you now.
Please keep us posted on if you have any further issues.
Many thanks,
- -tony-2 months agoAlessandro Volta
Kath_P wrote:Hi tomg3,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear there has been some issues after an engineer accidentally cut your cable. Checking things this end, we can see the team have been in touch and everything is back up and running for you now.
Please keep us posted on if you have any further issues.
Many thanks,
what a strange reply - maybe reading the thread would help Kath - i have to say not like you - but Accidentally cut the cable - i dont think so - or did he then accidentally fit 2 F connectors and tha again 'accidentally' forget to connect things up
all that followed by a further visit from a 2nd tech to add the labels again accidentally forgetting to connect the cable
talk about defending the undefenable!!!!!!!!
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