I’ve been trying to get virgin for months now. Apparently the wrong thing was put in by the sales person on the other end of the phone so when the engineers arrive they can’t do secondary installation. I then have to be on the phone for 5 hours (no e...
Hello, My outside brown box is broken.I have requested someone to come look at it - no-one has. Can I please ask for a replacement box?
Hi all, noob here.I was setting up all my smart stuff since having my router upgraded to a hub5... logged into the router, and all of a sudden it booted me out and now none of my devices are able to connect to the WiFi! I have reset the router twice,...
Hi, my installation have been delayed again. Sadly I see this is not uncommon, they are still waiting for external work to be done, which they say is happening every time i call the so called installation team, they tell me the same every day, "its s...
Hi. I need to get the cable entry point moved and the internal cable moved round a door frame and into a different room. Hopefully this will be picked up as I can't get through the telephone automation system, so am posting here. Thanks
I have tried around 50 different passwords, including just sets of random letters and numbers. Every time it tells me that I have added a prohibited word.How is a random string of letters, numbers and special characters a prohibited word?Here's an ex...
Hi, I'm moving into a new London flat this week and would like to take out a Virgin contract. When I check the postcode checker, it seems as though every property on my street has Virgin access except mine, including the immediate downstairs neighbou...
Hi, like many people in my local area I have recently been sent a replacement wi-fi hub - a hub 4. Since turning it on yesterday it has made a constant crackling/buzzing sound (similar to when a snail gets caught in my fish tank filter!). I’ve turned...
Had broadband with a hub 4 installed 5 days ago ...why does the hub 4 beep twice every now and then ....I have a solid white light and everything seems fine
I was offered 1Gb service in my account portal, I’ve signed up for it at £29pm However, that was near a week ago, no activity. Also I have received two different order numbers for the package.Got hold of the useless customer service.First response, I...
