QuickStart, set up and connections
Installing and configuring your kit
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Secondary installation keeps failing

I’ve been trying to get virgin for months now. Apparently the wrong thing was put in by the sales person on the other end of the phone so when the engineers arrive they can’t do secondary installation. I then have to be on the phone for 5 hours (no e...

Isobel3 by Joining in
  • 347 Views
  • 6 replies
  • 0 kudos

Resolved! Move cable entry point

Hi.  I need to get the cable entry point moved and the internal cable moved round a door frame and into a different room. Hopefully this will be picked up as I can't get through the telephone automation system, so am posting here. Thanks

lucimine by Joining in
  • 3306 Views
  • 16 replies
  • 1 kudos

Hub 4 beeping

Had broadband with a hub 4 installed 5 days ago ...why does the hub 4 beep twice every now and then ....I have a solid white light and everything seems fine

Bri5 by Joining in
  • 100 Views
  • 1 replies
  • 0 kudos

Upgrade processing time

I was offered 1Gb service in my account portal, I’ve signed up for it at £29pm However, that was near a week ago, no activity. Also I have received two different order numbers for the package.Got hold of the useless customer service.First response, I...

joninte2 by Joining in
  • 341 Views
  • 2 replies
  • 0 kudos
Most Kudos today