Hi,I ordered broadband but I was informed that due to there being a current virgin media account active at the address my order failed, in response I asked to cancel my order rather than be contacted to arrange to progress with the order, unfortunate...
Hi everyone!First post and I'm at my wit's end.We moved home on 22 November (Wednesday) and took the Hub 3 with us. Plugged it in at the new property, activated and solid white light but no internet connection. Spoke to customer service on that eveni...
I've recently received a new hub 5 for a broadband upgrade but I didn't get a TV splitter with it. I previously had my hub upstairs running the 360 box via a powerline, but with having to connect the landline to the hub I'm wanting to bring it back d...
Hello, I renewed and upgraded my contract recently which now includes Netflix within my Virgin bill. I've been waiting 16 days since receiving my equipment for the Netflix activation email to be sent to me. I've phoned on three separate occasions, ea...
Our devices are showing that we are logged into the old router, even though I went through the instructions to set up the new Hub5old
Hey I just got my broadband router delivered but I don’t have a plug anywhere is my home to plug it in? Can someone come and install one? New home also so all new to me!thank you!
My upgrade from 350 to 1GB arrived today (upgrade to hub5) but the download speed is maxing out at around 700, way short of the “1130 average speed” advertised. That speed is with no other decides whatsoever connected and on wifi rather than ethernet...
The cover of the box outside my house has fallen off leaving wires exposed. Although from the ground it looks like a quick job, we don’t have a ladder tall enough to reach near to the roof where the box is fixed to the outside of the house. The box ...
Hi everyone,Has anyone ever heard of a newly installed Virgin wall box causing mould or damp in a neighbour's property?I live upstairs in a block of four flats and my downstairs neighbours have noticed dampness and mould on the inside wall of their b...
Hi There, A virgin media cable is running over the guttering of our flats and is causing damage to the front of the building - bringing water down and onto the brickwork. This is now starting to cause damp inside and we need to get the wire either mo...
