No welcome email or contact since placing order

[nicgill96]

Hello, 

I placed an order with yourselves on the 1st September 2022 and it is due to arrive today (06/09/2022).

However, I have not had any contact from you since placing the order. I have had no welcome email with account details meaning that I can't track my order. 

Is my order coming today and will I get a welcome email? 

Nicola

[Ben89]

Hi, 

I have exactly the same issue. Please help,I haven’t had any contact since placing my order and it is meant to arrive today.

[VM-Jon]

Hi @Ben89 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon

[Molly_T]

Hi Ben89 👋 Hopefully VM-Jon has been able to resolve this for you! Please let us know if you do require further support as we are here to help. 
Wishing you all the best. 🌞