on 23-02-2024 23:09
Hello,
I placed an order online for a Fiber Broadband on 22/2/2024 and selected 1/3/2024 for the engineer install date. I only received my pre-contract documents and order summary (saying "We’ll send confirmation of your technician installation date soon"), but no welcome email or delivery information received. I tried calling the customer service multiple times but since I don't know/have my account number, it was not possible to get any help. How can I know the status of my contract and most importantly when will I receive the confirmation of the installation date?
Any help would be greatly appreciated.
Answered! Go to Answer
on 24-02-2024 05:17
Thank you for reaching out to us here, welcome to the community.
I am sorry to hear that of the difficulties you are having , I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me
Thank you
Jon
on 24-02-2024 05:17
Thank you for reaching out to us here, welcome to the community.
I am sorry to hear that of the difficulties you are having , I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me
Thank you
Jon
on 05-03-2024 10:01
Hello, I have the same problem hopefully you can help me out and send me the welcome email aswell.
on 05-03-2024 11:03
HI @Dec2
I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me
Thank you
Jon
on 07-03-2024 11:39
Hello, I am having the same problem, could you please help me?
on 07-03-2024 11:41
Hi @willthorp98
Of course, i will send you a private message and pick this up for you.