Forum Discussion

BH_1's avatar
BH_1
Joining in
11 months ago

Order placed but not received welcome email or delivery information

Hello, I placed an order online for a Fiber Broadband on 22/2/2024 and selected 1/3/2024 for the engineer install date. I only received my pre-contract documents and order summary (saying "We’ll sen...
  • VM-Jon's avatar
    VM-Jon
    11 months ago

    Thank you for reaching out to us here, welcome to the community.

    I am sorry to hear that of the difficulties you are having , I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

    Thank you

    Jon

VM-Jon's avatar
VM-Jon
Problem sorter
11 months ago

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that of the difficulties you are having , I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

Thank you

Jon

  • willthorp98's avatar
    willthorp98
    Joining in
    11 months ago

    Hello, I am having the same problem, could you please help me?

     

    • VM-Jon's avatar
      VM-Jon
      Problem sorter
      11 months ago

      Hi willthorp98 

      Of course, i will send you a private message and pick this up for you.