Forum Discussion

BH_1's avatar
BH_1
Joining in
11 months ago

Order placed but not received welcome email or delivery information

Hello, I placed an order online for a Fiber Broadband on 22/2/2024 and selected 1/3/2024 for the engineer install date. I only received my pre-contract documents and order summary (saying "We’ll sen...
  • VM-Jon's avatar
    VM-Jon
    11 months ago

    Thank you for reaching out to us here, welcome to the community.

    I am sorry to hear that of the difficulties you are having , I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

    Thank you

    Jon

Dec2's avatar
Dec2
Joining in
11 months ago

Hello, I have the same problem hopefully you can help me out and send me the welcome email aswell.

  • VM-Jon's avatar
    VM-Jon
    Problem sorter
    11 months ago

    HI Dec2 

    I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

    Thank you

    Jon