Recent DiscussionsRequest hub 5 upgrade. Hi I would like to know if i can get a free upgrade from Hub4 to Hub5. My hub is starting to disconnect device randomly and zi have to keep rebooting the hub this can be up to 3 or 4 times a week. An...Help from Forum: Leaving Hello, I had a complete nightmare getting connected at the beginning of 2025. Around 10 weeks with no connection following my switch-on date. It was eventually traced to a problem with my account'...Longer coaxial cable for Hub 5 Hi, is it possible to order a longer cable than the provided one? I have a hub 5, I believe it's coaxial? I would need a 5 metre one. Thanks Ash Relocate wall socket Hi VM, We need to move the Virgin Media wall socket, probably only needs to move a few inches. Could a VM engineer be booked in please to re-locate the wall socket? Kind regards, Phil cable too short Hi Ive just received my home start broadband set up kit, its with a HUB 3.0 the 3Meter coax cable is too short, I need a 5m cable to reach properly (I have an 8ft arched window between the cable ...Moving router Hi, I’d like our router installed the opposite side of our house. Is this something that can be done, or will I have to route CAT6A outside? Thanks, James How to get fibre installed to my property My house is the only one on a lane that leads to a small industrial estate. Where my house road meets the main road there are houses on either side that both along with all the other houses on the ro...Switch date changed I ordered a VM fibre broadband package early September with an installation date of 10th December (that was the earliest available). I assumed it was because VM would have to inspect it my existing l...Due to be connected Thursday phone system not recognising customer number I signed up for VM broadband a couple weeks back with a request date of 23/10/25 It is a self install but I've not received the kit yet is this normal? I also need to request a longer coax cable as t...Longer coax cable needed. Hi, I need 10-15m coax cable please. I would like to try it first before calling in the engineer. All the best, Olesok
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