QuickStart, set up and connections

Parcel returned to sender

Hi I joined as a new customer on 2nd January was told my order would be with me by the 5th now it’s saying on yodel Parcel returned to sender.Can someone look in to this for me as I don’t have a clue what is going on and need to know if I am getting ...

Installation issues

I got the QuickStart installation pack delivered yesterday and have since been on the phone to Virgin 4 times to try to resolve my issue.I have moved house and the previous occupants had virgin. All wires and cables are in fully and the system has be...

Downloaded App won’t connect to hub4

Hi there just downloaded the Virgin media connect app as I have connection issues in different parts of the house. My phone is connected to the broadband but when I use the broadband icon it says it wants to connect to Hub 4 on My network. When it...

Resolved! No proper VM wall box, and longer cable needed

Recently moved into a house with VM previously installed, and have successfully been using the VM router. Unfortunately, it looks like when the VM was originally installed, a proper wall socket wasn't put in, so the coax cable just pokes out of the w...

Moving but can't take virgin package as virgin do not provide service at new property, but neighbours are

Hi I'm moving in Feb to a new flat, I'm currently with Virgin media, the flat I'm moving to is a newly registered property (not a new build, just registered) so doesn't have virgin there, can it be installed please??

Hub 3 - green flashing light

HelloWe have had a Hub 3 for a year with no problems. Suddenly this morning we have a green flashing light with no internet. I have been through the troubleshooting guide and checked all the connections and restarted the router but that has not solve...

Router still hasn’t been delivered

So I phoned customer support yesterday trying to get help with my router being delivered, since it was supposed to be delivered on Wednesday and I had no conformation. They sorted the issue out and said it would be delivered today and gave me a confo...

Booking engineer

How do I book an engineer as we don't have the virgin wall socket and can't set if up properly

3 weeks of broke. broadband

December 21st it all started, buffering then dropouts, then the flashing white light of doom on the router. Faffed for a while, checked the service checker which was, as usual, saying everything was fine, but a few pokes later got it to agree that th...

install in a shared house

so I live in a shared house but for the life of me can not seem to find a socket for virgin so rang them up and explained I don't have one they gonna fit one my question is will they be running cables through this cabinet and up through up to my wind...

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