Exterior Wall Box Cover
Hi,My exterior box cover has blown off and gone missing over the past couple of weeks.See photo below.Hoping to get cover reinstated.Thanks,Stewart
Forum Posts
Virgin stress when moving house
Would like to thank virgin media for causing more stress than the actual process of moving house. My troubles started on Sunday 4th Feb when l called virgin to tell them l was moving house on Friday 9th Feb. Initially the call went well with virgin o...
About to order Virgin Broadband - existing wires query
I'm about to move to Virgin and am ordering a new hub. Before choosing to self-install using Quick start I've taken photographs of the only virgin wall socket to confirm whether or not it is eligable to be set up by myself or if I should arrange an e...
New Fiber Install - No Service and Hub has no white light
HiMy Virgin broadband install date was on Monday 19th 2024. The engineer came out and fitted the service, however when the engineer turned the router on, the white light would turn on for 30 seconds, then turn off again and not come back on. He also ...
Re: Getting an Extension Cable for my Hub
Another jumping on this post, sorry. Please may I also request a 3m cable?Many thanks!
Installation delay delay delay
I'm honestly gobsmacked by my experience as a new customer to Virgin.I signed up for the 1Gbps fibre package on 17/01/24 and then found out nothing was processed until 25/01/24! 3 days before I was going to move into my new flat. I sorted that out an...
Haven’t received router or contract
Hi,I’ve received the pre contract email and my delivery date was suppose to be last Friday but haven’t heard anything since the initial email. No dispatch email or account number. I can’t find anywhere online to speak to someone regarding this or any...
Delayed order
I placed an order online and chose 14th Feb 2024 as my delivery date. I have not yet received a shipping email. I tried calling the customer service number, but I can’t get through as I don’t yet have a virgin media phone or account number, neither o...
Virgin wall socket broken
Hi All, we’ve moved into a new property in December and only just getting around to sorting this. Virgin media self install internet mid December, and we are with sky tv. What it looks like has happened is Sky have drilled their dish cables through t...
No account number or area reference
As many others have this problem i assume its pretty common and an easy fix, i tried registering my account before my router gets here just so i can have it ready for when its up and running however i just have dashes (-) in place of an actual accoun...
