Just moved in I need help

[Olayinka1]

I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. However, I do not have any of the specified wall sockets available. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. I can only find the TV socket which I mistakenly forced the cable inside which broke the socket. Please help. Thanks.

[Client62]

New Install Assistance

Call the Pre-installation and delivery team on 0800 052 1734.

Explain what needs to be done and book an engineer visit.

[Akua_A]

Hi @Olayinka1 

Welcome to our community forums and thank you for your first posts.

Sorry to hear you are having issues with your self-installation. To best help, I have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,