on 19-06-2023 14:33
We are getting a bounce back on emails to gmail addresses due to a lack of SPF or DKIM on the IP address
212.54.57.97
This is not my external IP address but belongs to Ziggo in the NL.
Anyone esle affected?
19-06-2023 16:35 - edited 19-06-2023 16:36
I have two Gmail addresses & they are working fine. I also have an NTL World email that is showing no issues.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
19-06-2023 16:43 - edited 19-06-2023 16:44
This is a security/anti spam issue with gmail to ensure that emails have come from a reliable source. You'll need to get the company hosting your domain to add the necessary data to your DNS record. I had to do this with mine.
on 17-07-2023 06:12
I know this is an old thread but I wondered if you ever did get it resolved.
Just so you appreciate the following.
If you are using your own domain have a look here
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 26-07-2023 09:48
~I am getting this issue - my host company has added SPF DKIM but its makingno difference whenever I try to send an email from my domain to a gmail address it gets bounced
on 28-07-2023 10:24
Just to update the thread, Gaz's SPF record wad not set up correctly, so in effect he doesn't have one. That's what's causing his problem. instead of starting v=spf1, it started \099v=spf1 He's also sending via Virgin Media's servers so there's no option for him to sign emails with DKIM without modifying his outbound setup.
Tim
Tim
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks