I cancelled disconnect but still got disconnected.

[Tezzies]

Hi. I was due to disconnect on 22nd April. Decided to stay as Virgin fibre install would take too much messing around and I need connection for work(looking at trying for fibre in Sep when i switch jobs) . Anyway, I called on the 21st and was assured that it was cancelled but still got disconnected. Called yesterday at 0800 and was told they will need to put a reconnection request in but it would take 24hrs. Still no reconnect as of today...can anyone assist?

[Paulina_Z]

Hi @Tezzies,

Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that after changing your mind to stay with us, your services were disconnected! 

I'll be more than happy to look into this further for you and see what we can do to help in this case. 

I'll send you a Private Message to confirm a few details. Please keep an eye out for a purple envelope at the top right corner of your Forum page. I'll be in touch with you soon.

Thank you.