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Atom Self Healing errors and WiFi disconnection.

JeremyW1
Joining in

Hi there, 

Like a few other posters, I'm getting multiple WiFi outages a day coinciding with this error:

NOTICE ATOM is restarted due to Kernel/oops panic as part of Self Healing Mechanism ;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;

What's the best way to deal with this. I can't seem to raise anyone on the Help Chat.

Thanks,

Jeremy.

1 REPLY 1

jbrennand
Very Insightful Person
Very Insightful Person

Re. the Atom Error message - see messages 4 and 8 in here


https://community.virginmedia.com/t5/Networking-and-WiFi/NOTICE-ATOM-is-restarted-due-to-Kernel-oops...

 


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & TNT sport), x3 V6 boxes (1 wired, 2 on WiFi), Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.