Haven't received my wifi router on my choosen delivery date

[Eckertomi90]

Hello there,

I have ordered a new broadband connection to my new house on 27th October and selected 4th November for my router delivery date.

I havent received anything, nor any emails from you as my package have been dispatched neither from the delivery company.

As I am a new customer I am not able to sign up to my virgin media and track the delivery there, because I havent received any account number or area number to register with in my welcome email and they are not on the two documents what has been sent to me via email. 

Any help appreciated 

Tamas

[Aurora-94]

Hello there, 
I'm having the same issue, today should have been my delivery date but no notification. 
Please could you look into this for me? 

Kind Regards,

Matthew

[Paul_DN]

Hi Aurora-94,

Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to hear you hadn't received your Kit when expected, have you been able to speak to us to chase this up?

Regards

Paul.