New broadband setup package not recieved

[jakharson]

Hi, I signed up for a broadband package on the 3rd of May and received an email with contract attachments. The email shows chosen delivery date 07.05.2024. Apart from this, I have not received any other email. I am still to receive the package, and also since I just moved in a signed up for this connection I dont have my virgin account number and area code for signing up on the my virgin media app as well. Any help would be appreciated.

[VM-Jon · Accepted solution]

Hi @jakharson,

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

Thank you

Jon

[mel_bel]

Hi, I’m having the same exact problem here. Delivery date was meant to be 08.05.2024. Haven’t had any other updates. Any help would be much appreciated! Thanks. 

[VM-Jon]

Hi @Mel Bel,

I am sorry to hear you are have issues, I am more than happy to look into this for you.

Please keep an eye out for a private message from me. Please keep an eye out for a private message from me.

thank you 

Jon