Failed deliver modem from yodel
I supposed to receive home boardband equipment kit today, unfortunately it stated as resend to the sender from yodel online tracking.I would like to know how to get in touch to re-schedule the delivery date?
Forum Posts
Can I petition VM to lay cables in my street?
I’m moving house soon, and VM is not available in my new street. Nobody offers fibre, infact. There is VM fibre in a neighbouring street around 100m away. The house and street is not new. It’s around 30 years old. Is there any way I can contact VM to...
Brown Box and Cables
I’m property has previously had virgin media but we no longer do. We have recently had a bush removed and The brown box on the outside of the house was behind it…the cover is not on the box (not sure if it ever was) but now the cable is open to the e...
Resolved! Installation fee applied for self installation???
Hi been with virgin media for over 18 months now and have just upgraded my package after a rocky few months due to internet interruptions and slow speeds. Have upgraded to the gig1 package as I wanted faster speeds so didn’t mind paying abit extra. I...
The Customer Cancellation/Retention team game, with a twist
So… My contract came to an end and virgin started charging me £64 a month for 250mb internet. For obvious reasons this needed to be fixed, so I contacted the online chat to resolve this and get a better offer. This resulted in an offer of £36 p/m on ...
Hitron CHITA forgets VMB IP Gateway address when resetting
Hi!I have the 5 static IP service, but it regularly goes down because the Hitron CHITA doesn't remember the LAN Default Gateway address in the VMB IP Service settings page whenever it restarts (which is usually once a fortnight, presumably doing firm...
Outside box broken
Hi,The outside box for my Wi-Fi has been kicked and broken. I have attempted to tape it up on a few occasions however it is now broken properly.Would it be possible to send someone out to fix this? Thanks
New customer
Trying to get 2 gig with full tv package but its offering me stream instead of a box and i cant see multiroom have hjey done anyway with the boxes ?
Nothing after order confirmation
Placed an order earlier this week. Router etc was meant to be delivered today but had no tracking details, nor have I received any further communication from Virgin. Can’t track the order as can’t create an account due to having no account number and...
Outside Junction Box Damaged
Hi, the cover for my brown outside junction box has come off and I can’t locate it. How do I get a new one fitted? Thanks Linzi
