Received order confirmation but no welcome email or update on delivery

[Ledudl]

Hello, 

I’ve organised my broadband with Virgin through Rightmove. 
I’ve received my order documents via email but had nothing back since. My activation date was supposed to be on 14th May. 

[VM-Jon]

Hi @Ledudl,

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven't received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so l will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

Thank you

Jon