cancel
Showing results for 
Search instead for 
Did you mean: 

Received order confirmation but no welcome email or update on delivery

Ledudl
Joining in

Hello, 

I’ve organised my broadband with Virgin through Rightmove. 
I’ve received my order documents via email but had nothing back since. My activation date was supposed to be on 14th May. 

 

1 REPLY 1

VM-Jon
Problem sorter

Hi @Ledudl,

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven't received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so l will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

Thank you

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more