Forum Discussion

magpie1983's avatar
magpie1983
Joining in
3 years ago
Solved

No delivery date confirmation

I order virgin broadband a couple of weeks ago, the email said you’d be in touch confirming the engineers install date.  

My selected date is the 26th August and I’ve heard nothing

I’ve tried to check by registering for “my virgin media” but I get an error (Code DEF01)

Can someone confirm if the engineer is coming on Friday?

  • VM-Jon's avatar
    VM-Jon
    3 years ago

    Hi magpie1983 

    Thank you for reaching out to us here, welcome to the community.

    Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

    Thank you

    Jon

  • VM-Jon's avatar
    VM-Jon
    Problem sorter
    3 years ago

    Hi magpie1983 

    Thank you for reaching out to us here, welcome to the community.

    Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

    Thank you

    Jon

    • amyjames1311's avatar
      amyjames1311
      Joining in
      2 years ago

      I have had exactly the same issue. No confirmation of delivery date, which i had selected to be today. I rely on wifi for my work, as do my other housemates so needed the delivery date to have been today, which is what was selected. Please help with this.

      • VM-Jon's avatar
        VM-Jon
        Problem sorter
        2 years ago

        Hi amyjames1311 

        Thank you for reaching out to us here, to the community.

        Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

        Thank you

        Jon

      • VM-Jon's avatar
        VM-Jon
        Problem sorter
        2 years ago

        Hi Bailey17 

        I am happy to take a look at this for you also, I have sent you a private message if you could please respond when convenient. Thank you

  • Kent_Chau's avatar
    Kent_Chau
    Joining in
    2 years ago

    Hi Forum team,

    May I also seek your help to confirm the self installation kit delivery date or provide any tracking information to me? I received an email and it shows the estimated delivery date is today (5-Dec). But I still have not receive any news for when will they arrive...

    Many Thanks.

    • Steven_L's avatar
      Steven_L
      Forum Team
      2 years ago

      Hey Kent_Chau,

      Welcome to the community and thanks for taking the time to post here on the forums.
      I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
      Kind Regards,
      Steven_L

      • _lxv_'s avatar
        _lxv_
        Joining in
        10 months ago

        Hi,

        I am having the same issue. I received my pre-contract details and put in my preferred delivery date and i haven't heard anything since. i have tried phoning customer service and they weren't much help.