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Contacting back office/manager

EarlofLemonGrab
On our wavelength

on ‎04-05-2023 18:42

Hi, issue is I've been waiting over 6 months for an installation have tried multiple routes to get it resolved have raised complaints only to get non helpful responses that I can't reply to have asked to speak to someone from back end or a manager but despite being assured I'd receive a call this has not happened. Was wondering if there is any  more direct way to escalate or get a call back. Absolutely at my wit's end with the state of the customer service. Cheers for any help. 

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Paul_DN
Forum Team
Forum Team

on ‎08-05-2023 09:09

Hi EarlofLemonGrab,

Thank you for reaching back out to us, sorry to hear after 6 months of trying to get an installation you still haven't been able to get this arranged, so I can try to help and look further into this I will send you an invite into a private chat, please accept once received.

Regards

Paul.

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