Hub light is red
All of a sudden my hub light turned red and router seems to be very warm. I tried resetting it and restarted in.many times but the light is red; earlier it used to be green.Any help is very much appreciated. Thanks.
Forum Posts
Flashing green hub 5
Brand new to virgin today flashing green light . They said it hadn’t been turned on there end now done test signal all good aparantly but no internet flashing light good start to first day no internet any help please
Resolved! Running cable to VM box via crawl space or attic
I want to move the white VM terminal box in my house to a cupboard away from an external wall. I understand I need to arrange a no-fault engineer call-out for £25, but I want to check whether the engineer will allow me to route the cable to the new l...
New customer trying to setup broadband
Hi all - I have recently moved into a new home and I assumed the last owners had Virgin as there is a Virgin box outside with multiple aerial connections coming out of it, I also can see what I believe to be a fibre optic cable (possibly green/ yello...
getting connected
the village I live in has virgin, the 2 houses at the end of my drive have virgin, I have a gravel driveway 30m long, The web site always says NO I can't get virgin, I want to TALK to A HUMAN that installs the cables etc and find if I can lay the cab...
Green cabinet outside my house
I have a VM broadband cabinet outside my property. The location of the box is not an issue. It’s positioned in front of my picket fence. The issue arises when the neighbourhood children use it as something to sit on. The only way they can gain access...
Resolved! Change to manned installation
Good Afternoon,I have received the start up kit but do not have a virgin port to connect the hub to inside. I thought that when i was ordering - Virgin would know if i had the Virgin port installed. Where can i book an engineer to come out to help i...
I can not connect my Amazon fire stick or tv after pausing it
Spoiler Hi I can not connect my Amazon fire stick or TV to the internet. I believe that this happened after pausing it but I can not see it in the list of paused. What should I do? I N quite frustrated and tried to reset it and sort it for hours now...
Hub 3, green flashing base light forever, no internet.
Green flashing base light for hours, no internet.Telewest wall socket: no visible power to be switched on. Have tried resetting: holding reset button for 60 seconds; no dice.Have tried rebooting: switching off power for 10 seconds and switching on ag...
Resolved! Unprotected cable
A little while ago engineers replaced the cable that fed into my property. However while before it was buried underground it had since been left overground. I can see that it's perishing and also being close to a turfed area a neighbour could acciden...
