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Forum Posts

Resolved! Is Hub 2ac still available ?

I've renewed my contract with VM. ( Still in 14 day cooling off.)Was on M125 on Superhub 1 and was told by retentions I could go to M250 on existing Superhub 1. Broadband cut off after re-provisioning with no internet in spite of Tech visit and 1hr c...

Cameramanr by On our wavelength
  • 27 replies
  • 0 kudos

My wonderful experience with VM

Hi,Want to share my experience so far getting connected to VM.Moved to a new flat on 01/12/22. Called VM, apparently I was eligible for quick installation, so they sent me a kit that arrived in a few days. But, there was no wall socket, so after a we...

Fibre or Coax?

HiI have just moved into a new build that has been so say wired for BT and Virgin. I paid an additional fee to have a coax installed in the upstairs study. The lounge wall which is in the middle of the house has a media panel with a coax ready to go....

Delayed Installation Excuses

I ordered my VM broadband back in October 2022 and just received my 4th and latest ‘rescheduling’ via email with no direct contact, which has now moved to March (at the earliest). I’ve been told the lie of waiting for permits, and when checked with t...

JimmyC23 by Tuning in
  • 2 replies
  • 0 kudos

Delayed Installation

I wonder if anyone can help, or has ran into a similar issue.Like many others I have had my installation delayed. The original install date was meant to be the 11th Jan but it has been pushed back to the first of Feb.However I have had my cables pull...

Resolved! Pre install team nightmare

I ordered my broadband on the 27th September 2021 for my new home. My next install date is January 10th 2022The 9th October was my install date. The VM installer came and saw that the cable which had been cut from my new home needed to be installed, ...

Resolved! No Service for 6 days .... and no update

I lost service on Tuesday 3rd Jan.  Ran diagnostics, no success so had to book an engineer visit.  Earliest 4 days later on Saturday 7th Jan.Was told the reason for loss of service was that  on the Tuesday network engineers unplugged my connection in...

PhilRJ by On our wavelength
  • 9 replies
  • 1 kudos