Cable laid too shallow in front garden

[Stefennn]

Recently moved in to a home and have setup Virgin Media. Have subsequently began to relay the front garden and the cable has not been buried deep enough, and has he cable is too short to relay myself lower into the ground.

How do I arrange for an engineer to come out and recable?

I couldn’t get through calling customer services, so hoping this forum is the right place!

Thanks,

[Arissa_H]

Hi Stefennn 👋🏼.

Thank you for posting, welcoming you onto our community forum 🤗.

Sorry to see the cable has not been buried deep enough ☹.

We can lay the cables a little deeper for you 😊.

As we need to look into this and go into your account and take some details off you, I will be private messaging you. 

Please watch out for the envelope ✉.

Thank you. 

[Stefennn]

Thank you 😊