Removal of virgin media cable from outside my property

[Muddasar]

Hi .there is a virgin media cable running outside my front garden covered with some geen plastic,it looks really ugly as i am trying to fix my garden .it cannot be buried in the ground as there is neighbours fences behind it and at the front i got plants underground.i do not intend to be virgin media customer,

I just want to know if it's ok to cut the cable my self or virgin media wants to do it .

Kind regards 

Muddasar mir

[Beth_G]

Hi Muddasar

Thank you for your post, welcome to the Community Forums.

Sorry to hear that one of our cables is causing a bit of an eye sore in your garden. We're really sorry, but we wouldn't be able to remove any external cabling. If the cable imposes a health and safety risk, we could look into potentially removing it if we are unable to rebury it into the ground, however you mentioned that this may not be possible.

We can only apologise for any inconvenience caused.