No service in CB24 and no way of contacting Virgin Media about issues. Network seems to be down across Cambridgeshire and most, if not all, of Eastern England and yet nothing is 'wrong' per the My Virgin Media app. Something is wrong with this picture. Why are we paying so much money for a poorly run company that cannot inform it's customers of issues. I will NOT be renewing my contract with Virgin!!
There was indeed a whopper of an outage around 9-10pm last night.
I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).
No service in CB24 and no way of contacting Virgin Media about issues. Network seems to be down across Cambridgeshire and most, if not all, of Eastern England and yet nothing is 'wrong' per the My Virgin Media app. Something is wrong with this picture. Why are we paying so much money for a poorly run company that cannot inform it's customers of issues. I will NOT be renewing my contract with Virgin!!
It was a power outage, so out of VM's control.
Compensation is only given following 48 hours of a full outage (It's in the T&Cs of your contract).
Don't expect a residential broadband/TV provider to have a SLA, or 100% up time for that matter.
Also when outages occur OOH, extensive communication to CS teams beyond the official status pages & automated lines - can often take second place to actually dealing with the fault.
You will struggle to find a broadband provider which has customer-facing engineering staff.
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