Activation Fee?

[Tsighe]

I upgraded to the 1GB internet and saw a £35 activation fee? I was told it’s free since I don’t require an engineer coming out. Why all these hidden charges I didn’t sign up for? 

[jpeg1 · Accepted solution]

VM have two separate charges - installation fee and activation fee. They avoid making this clear at the start, but if they don't get you with one they will probably get you with the other. 

[Roger_Gooner]

Do you already have a hub 4 or a hub 5?

[Ashleigh_C]

Hi there @Tsighe 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry to hear that you have faced this issue with your service and thank you so much to our community team for their response here. 

Can I just confirm, are you receiving a new Hub as part of this upgrade?

[Tsighe]

Hi Yes I received the hub 5 

[John_GS]

Morning @Tsighe 

Thanks for coming back to the thread. I'll send you a PM now.