bad signal

[debdabber1]

Just moved from a house to a flat and upgraded my package to Volt/M350 and now i hardly get any signal strength in my office(bedroom).  Its driving me mad, I work from home and the signal keeps dropping out.  The hub is in my lounge and my bedroom/office is approx 20ft away...surely this should not be happening.

[jbrennand · Accepted solution]

Wifi is a fickle beast affected by so many factors.  For example, if yours is a new build flat it might be fitted with insulated plasterboard walls - insulated by metal foil - which means you are in a Faraday cage blocking the signals. 

But of course your issues may lay elsewhere, so first thing to establish is are your issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check on a device connected by ethernet cable (just to test)  to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?

What Hub model is it? What are the various Hub lights showing/doing when this happens if a Hub3 is the base light a steady white(ish) or flashing green?

Report back as there are some "tweaks" you can try and ss you are a Volt customer you are also entitled to their wifi Pods and guaranteed speeds - see

https://www.virginmedia.com/wifi-max

[debdabber1]

Thank you for your response, I took the easy route and contacted Virgin, who have now supplied me FOC with a wifi pod, which I have installed ( plugged in) 😊 and now I have a fully functional system.

[John_GS]

Hi @debdabber1 

Thanks for posting and welcome back to the community. Apologies for any issues, glad to hear a Pod has fixed this. Please be aware there are a few requirements for the Pods to work with our Hubs:

•    The Hub must be in 'Router Mode' and not have been changed to 'Modem Mode'.
•    Channel Optimisation must be left on.
•    The SSIDs must be the same and broadcast enabled.
•    The SSID must be password protected.
•    The Passphrases of the SSIDs must match.

As long as all of the above points are all met then the Pod should automatically connect to your Hub's Wi-Fi and begin broadcasting. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home.

This link will help though if you do have any issues: https://www.virginmedia.com/help/setup/intelligentwifipod
Any issues give us a shout.