White WiFi pod Clarification needed

[soxer123]

Hi there,

I've just got a white WiFi pod, plugged it in etc.  I've noticed my %Ghz SSID option has disappeared from my list of available networks, 2.4 Ghz is available but the speed is less than I was getting before going to the 250 Ghz Volt connection.

It was showing and was connected until I plugged in the pod.  So, does the pod take over and only work on 2.4?  If so I'll pull it out as I'm looking for speed as a priority hence the upgrade and then coverage in the flat (multi storey block lots of metal in the frame) with poor reception in the bedroom just a few (say 15 feet away).

I do want to keep things simple.  I know it says the pod needs to settle in, but where has my 5 Ghz connection gone to?

Comment appreciated. Thanks Keith

[soxer123]

Should read my 5Ghz SSID disappeared

[Adduxi · Accepted solution]

The Pods need a single SSID and the Intelligent Wifi on.  If you had made any changes to the default "factory settings" of the Hub, the Pods will not function correctly.  So you should only see one SSID and this covers both 2.4 and 5Ghz bands.  If you need to, you can reset the Hub as below;

60 second factory pinhole reset as below;
Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible. NOTE this will remove any custom settings you may have set in the Hub, and they will all have to be setup again.

[soxer123]

It seems like the pod has adjusted everything, as despite the laptop only showing 2.4 Ghz SSID, I am not seeing the 250 Mb/s speeds I upgraded to on laptop and phone. Thank you for the insight.  Keith

[Zoie_P]

Hi @soxer123, 

Thank you for your post and glad to hear your pod is working. I have run some checks and can see it is working fine. I am sorry you are not getting the speeds. Just so you are aware, we cannot guarantee WiFi speeds. I have checked SamKnows and can see the speeds you are getting are correct and all looks okay.
Thanks,

Zoie

[soxer123]

Thank you for the follow up. 

[Daniel_Et]

Hi @soxer123, no problem at all.

If you have any further queries, please don't hesitate to contact us.

Regards,
Daniel

[soxer123]

Thank you, it seems to have settled in nicely.

[John_GS]

Hi @soxer123 

Just to add for further clarity there are a few requirements for the Pods to work with our Hubs:

•    The Hub must be in 'Router Mode' and not have been changed to 'Modem Mode'.
•    Channel Optimisation must be left on.
•    The SSIDs must be the same and broadcast enabled.
•    The SSID must be password protected.
•    The Passphrases of the SSIDs must match.

As long as all of the above points are all met then the Pod should automatically connect to your Hub's Wi-Fi and begin broadcasting. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home.

This link will help though if you do have any issues: https://www.virginmedia.com/help/setup/intelligentwifipod
Any issues give us a shout.

[soxer123]

Thanks John, the pod settled down after a day, it was just acting odd, to begin with.  Keith