Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Resolved! Poor Connection across multiple devices
 HelloWe have a recurring problem where the virgin app shows multiple devices have a poor connection with the red warning triangle. We have a Hub 3 and about 13-15 devices connected, but only every streaming from a maximum of 2 devices at once. Wifi ...
Constantly losing connection
HelloMy internet drops out around 4-5 times per day and has done for the last few weeks. Mainly, this happens over and over in the evening, but now it is also happening during the day (unacceptable when working from home).I have tried re-booting the...
Ip address
My phone can't connect to the WiFi. It says 'can't get IP address. Never had any issues before now. How can I rectify this issue and also where do I even find the IP address? It is not on any of the information on the hub or router.
All 3 WiFi pods have stopped working
Hello,Hopefully somebody can help - yesterday evening all three of my WiFi pods went offline (as per the Connect app status) for no apparent reason. One of them is flashing blue and then green, in cycles. The other two are pulsing white. The Connect ...
Broadband Flashing Blue Light
HiI have woke up this morning to my broadband connection failed and a flashing blue light. I have tried both a reboot and also pressed the wps button. Online help takes me through to an appointment next Wednesday. I need broadband to work from hom...
Resolved! Hub5 will not connect to my pod.
I recently had my Hub3 upgraded to a Hub5, but my pod will not connect to the new router. I have followed all the online advice and guidance, but cannot get the pod to connect; the white light just keeps blinking.
Broadband and Tnt Sports
So.. I signed up for VM with an activation date of 30th Oct, this transpired to be an actual activation date of 7th Nov. I was left with no WiFi or TV for a week and had to pay through the nose for additional data bundles with my mobile provider. I w...
Can't upgrade to WiFi Max
I've been trying to upgrade to WiFi Max for months now, since the majority of my house has very poor connection. I'm hoping that a couple of the WiFi pods will fix the problem.I have called multiple times and every time, I am told that a WiFi pod wil...
Intermittent broadband issues
Hi,Since starting my virgin media broadband contract just over a month ago, I've been having a lot of issues with the broadband disconnecting several times a day. It happens through webpage browsing, videos, and makes online gaming basically impossib...
Login attempt from Virgin Media User?
Microsoft recently alerted me to someone trying to login using my Microsoft account from a Virgin Media address: removed Does anyone know what the above address means and how I can complain to Virgin Media about this? I have a virgin media service (...
