Forum Discussion

quisarious123's avatar
quisarious123
Tuning in
4 days ago

Broadband Drops Every 30 minutes exactly

 

I have obviously power cycled the router etc, could anyone from VM jump on this to help me out as this has been happening for a week now and it makes doing things online a genuine pain. The disconnects are exactly 30 minutes apart and last for 11 seconds precisely.  

2G UP and DOWN connection with a HUB5X. 

 

5 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    There are several threads posted about this behaviour, and they seem to point to line monitoring by VM, perhaps using Samknows?

    If you search the Forums, you should find users in a similar position.  However, AFAIK, it needs "someone" in VM to remove your line from this monitoring.

  • legacy1's avatar
    legacy1
    Alessandro Volta

    VM will say its normal complain ask for modem mode 

  • Also having this exact same issue, no reply yet

    https://community.virginmedia.com/discussions/Wireless/hub-5x-2gig-updown---packet-loss--latency--disconnects-every-30-mins/5647987