I have obviously power cycled the router etc, could anyone from VM jump on this to help me out as this has been happening for a week now and it makes doing things online a genuine pain. The disconnects are exactly 30 minutes apart and last for 11 seconds precisely.
2G UP and DOWN connection with a HUB5X.
There are several threads posted about this behaviour, and they seem to point to line monitoring by VM, perhaps using Samknows?
If you search the Forums, you should find users in a similar position. However, AFAIK, it needs "someone" in VM to remove your line from this monitoring.
VM will say its normal complain ask for modem mode
Anyone from VM able to reach out and help please.
Bumping, hoping for a reply from VM....
Also having this exact same issue, no reply yet
https://community.virginmedia.com/discussions/Wireless/hub-5x-2gig-updown---packet-loss--latency--disconnects-every-30-mins/5647987
Thanks for the message, lets just keep bumping and keep up the attention.
Todays bump...
Bumping does the opposite to what you hope.
I think I have discovered a 'workaround' by having a Twitch stream open in the background whilst playing so you're always actively 'downloading' and doesn't speedtest you
Hub 5x, 2gig up/down - packet loss / latency / disconnects every 30 mins | Virgin Media Community - 5647987
Forum TeamHi quisarious123,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear that you're having issues with your connection. Checking things here, all looks good in terms of the power and signal levels of the hub and there is nothing going on in your area to suggest an issue.
When you first join, there would be some monitoring done on the line. This is an OFCOM requirement and not something you can opt out of. This is usually only for the first 3 months though.
Can you confirm if you're only using the VM equipment, or do you have any third party equipment connected too?
Do you have your own software running that automatically checks the network or anything like that?
Pop back and let us know.
As a side note, bumping the thread makes it look like you've had a reply so actually moves the thread further down in the queue. We're not an instant messaging team and are primarily community based. It will usually take a few days to get a response so we wouldn't recommend bumping the thread unless it's been a week or so.
Many thanks,
So people don't get a good connection for 3 months as shown by BQM which IS to the hub and your "monitoring" IS causing issues for the connection?
Same boat, I have Virgin out again today to “have another look”.
ive pointed out the unusual 30min timing of the disconnects, but they’re adamant there’s no packet drops because their devices show none (of course they won’t, it’s their service that’s causing it) I’ve shown them the quality monitor I’ve been running for weeks proving there’s an issue.
The only way I’ve been able to mitigate it is to have a large download running at 2.5Mbps+ constantly, this prevents their speed tests from running on your line and thus no dropouts occur.
I hope you have better luck than I do with this.
Bumping this thread as we haven't had a response from VM in a week ... (as per their previous communication on bumping).....
Forum TeamThanks for coming back to us.
We did reply to you but received no reply. We asked if you're using any third party equipment at all?
Best,
As per my reply 11 days ago.
It has now gone down to every 8 hours.. VM please reach out ...
