WiFi test results from connect app

[Harry3769]

Hi everyone 

I enquired with virgin to get some Pods.  The representative asked me to download the connect app and carryout tests in different rooms.

I've done this and have the results do I have to submit them or can you explain what happens next.

Sorry I'm both new to this and getting on in years so just need some simple guidance.

Thanks

Harry

[jbrennand]

What does it suggest at...

https://www.virginmedia.com/help/wifi-max

[Harry3769]

I cannot find any info on actually ordering a pod is it a case of ringing up? 

[John_GS]

Hi @Harry3769 

Thanks for posting and welcome to the community.

Are you having any WiFi issues? The reason I ask, we wouldn't send them if you weren't, or the technical diagnostic ran didn't say they were needed. 

On the Connect App, you'd need to do the app scan in each room of the property. It'll optimise the connection wherever possible and if a Pod is needed, you'll be prompted to order.

That being said, if you have any open orders, upgrades, these will need to be completed first before any Pod order can commence. 

Keep me posted.