POD Failure

[jonmc58]

Hi there,

Have a single pod which when it was first installed, produced very good results in the difficult (slow) areas of our house. Now after being moved a couple of times to get the best location its completely failed , just sitting blinking its white light at me but not connecting to our Hub 3 it seems or so VM 's test says.

Can I please get a replacement as we are restricted from using the internet in most rooms.

Regards

Jon

[John_GS · Accepted solution]

Hi @jonmc58 

Thanks for posting and welcome back to the community. 

Sorry to hear of any issue with the Pod.

Please see here for the Pod diagnostics and it should resolve it 🙂

Keep us posted if any issues 🙂

Best,

[jonmc58]

Hello there John_GS,

Many thanks for your response and the information contained therein.

The pod is still blinking a white light as it has for the past week. I have rebooted and moved it around several times but no change. The line speed test results  using samknows/realspeed are way below the VM 30 mbs in all rooms except the one in which the hub 3 is situated. For the first few days it worked extremely well but It has clearly had a bad dose of indigestion in the firmware?

Could you please arrange for its replacement.

Best Regards

Jon McCarthy

 Could you please 

[Ayisha_B]

I'm going to pop you a PM 📩 to assist further. 

Thanks 

[Ayisha_B]

Thanks so much for the update via - so glad the issue has been resolved 😊

Have a lovely day!