Forum Discussion

jonmc58's avatar
jonmc58
On our wavelength
9 months ago
Solved

POD Failure

Hi there, Have a single pod which when it was first installed, produced very good results in the difficult (slow) areas of our house. Now after being moved a couple of times to get the best location...
  • John_GS's avatar
    John_GS
    9 months ago

    Hi jonmc58 

    Thanks for posting and welcome back to the community. 

    Sorry to hear of any issue with the Pod.

    Please see here for the Pod diagnostics and it should resolve it 🙂

    Keep us posted if any issues 🙂

    Best,

jonmc58's avatar
jonmc58
On our wavelength
9 months ago

Hello there John_GS,

Many thanks for your response and the information contained therein.

The pod is still blinking a white light as it has for the past week. I have rebooted and moved it around several times but no change. The line speed test results  using samknows/realspeed are way below the VM 30 mbs in all rooms except the one in which the hub 3 is situated. For the first few days it worked extremely well but It has clearly had a bad dose of indigestion in the firmware?

Could you please arrange for its replacement.

Best Regards

Jon McCarthy

 Could you please 

 

 

  • Ayisha_B's avatar
    Ayisha_B
    Forum Team
    9 months ago

    I'm going to pop you a PM 📩 to assist further. 

    Thanks