Recording Failure
I recently renewed my contract and received a new hub and remote, and a complete change of software on the TV box. All seemed well until yesterday when the box wouldn´t let me play any of my recorded material. Error messages are ¨Failed to play recording - CS2217¨ and ¨Service temporarily unavailable - CS2200¨ with the advice to try again later. I tried a spot recording and got the message ¨Sorry we couldn´t do this for you. Please try again later.¨
I powered down the box, waited 30s, and powered it back up again, but nothing had changed. I don´t know if my recordings will ever become playable, or if I will ever be able to make new recordings. I have no faith in this equipment at all now. Is anybody else having these issues?
It's too late for you now, but just for reference...
Conversions from TiVo/V6 > TV360 remain voluntary, except for one very specific scenario - if a re-contract includes elements which V6 doesn't support such as Paramount+ or Disney+ subscriptions.
If neither of those apply, then any new contract can be applied to a V6 just as much as a TV360. VM sales are very likely incentivised to encourage TV360 migrations as part of the process, but that doesn't make it compulsory.
Your symptoms are consistent with a hard drive problem, for which the resolution is a box replacement.