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Andy_Kay's avatar
Andy_Kay
On our wavelength
2 months ago
Solved

Recording Failure

I recently renewed my contract and received a new hub and remote, and a complete change of software on the TV box. All seemed well until yesterday when the box wouldn´t let me play any of my recorded material. Error messages are ¨Failed to play recording - CS2217¨ and ¨Service temporarily unavailable - CS2200¨ with the advice to try again later. I tried a spot recording and got the message ¨Sorry we couldn´t do this for you. Please try again later.¨

I powered down the box, waited 30s, and powered it back up again, but nothing had changed. I don´t know if my recordings will ever become playable, or if I will ever be able to make new recordings. I have no faith in this equipment at all now. Is anybody else having these issues?

  • japitts's avatar
    japitts
    2 months ago

    It's too late for you now, but just for reference...

    Conversions from TiVo/V6 > TV360 remain voluntary, except for one very specific scenario - if a re-contract includes elements which V6 doesn't support such as Paramount+ or Disney+ subscriptions.

    If neither of those apply, then any new contract can be applied to a V6 just as much as a TV360. VM sales are very likely incentivised to encourage TV360 migrations as part of the process, but that doesn't make it compulsory.

    Your symptoms are consistent with a hard drive problem, for which the resolution is a box replacement.

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  • roy247's avatar
    roy247
    Hero
    2 months ago

    Assuming your box is set to fast start or active start and not switched off at the plug and you don't switch the hub off, because the recordings are on the box but the recording info is held on Virgin's servers, then you shouldn't have a problem unless you have a faulty box.

    You can do a quick check on the hard drive by pausing and rewinding some live TV which simulates a recording.

    Sometimes the update doesn't go down well with old V6 boxes.

     

  • Andy_Kay's avatar
    Andy_Kay
    On our wavelength
    2 months ago

    Thanks for the additional test Roy. When I try to freeze or rewind a live program I get the error message ¨Channel failed¨ with error code CS2000, so it is starting to look like a hard drive problem.

  • japitts's avatar
    japitts
    Very Insightful Person
    2 months ago

    It's too late for you now, but just for reference...

    Conversions from TiVo/V6 > TV360 remain voluntary, except for one very specific scenario - if a re-contract includes elements which V6 doesn't support such as Paramount+ or Disney+ subscriptions.

    If neither of those apply, then any new contract can be applied to a V6 just as much as a TV360. VM sales are very likely incentivised to encourage TV360 migrations as part of the process, but that doesn't make it compulsory.

    Your symptoms are consistent with a hard drive problem, for which the resolution is a box replacement.

    • Andy_Kay's avatar
      Andy_Kay
      On our wavelength
      2 months ago

      Thanks for the info. I opened a chat with the VM battlebot but it told me that all the humans were having a much needed sleep at that time, so I´ll try phoning 150 when I can face the task.

      • Robert_P's avatar
        Robert_P
        Icon for Forum Team rankForum Team
        2 months ago

        Hello Andy_Kay

         

        Sorry to hear of the recording issues with your set top box, we appreciate you raising this via the forums.

         

        It's been a few days since your post, have you been able to speak to the team during this time as recording issues can indicate a HDD fault. Let me know if you need support and we will be happy to assist further.