Hi
hub 3, I keep getting frequent disconnects which aligns to green WiFi light flashing.
Running the test I get "intermittent issues reported" but then they resolve.
looking at logs I have a lot of these around the time of the disconnections;
"NOTICE ATOM is restarted due to Kernel/oops panic as part of Self Healing Mechanism"
What is the next step? A replacement or router upgrade? I'm on a 350mb service.
Thanks
Ones like this in the past have required a hub replacement, by do:
Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web service status page, but this is not recommended as it only covers issues that affect a very large number of customers.
VM will not dispatch any technicians while an area fault exists.
If no area faults found:
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.
Thanks for the detailed reply.
No faults when checking on the phone line.
I'll monitor the next few days then give customer services a call.
